FAQ

FREQUENTLY ASKED QUESTIONS


MY GARAGE DOOR STARTS TO CLOSE, BUT THEN IMMEDIATELY GOES RIGHT BACK UP… WHAT’s HAPPENING?
This could be caused by your door’s photo eyes; the safety devices that reside at the bottom of your door. Autumn leaves, spider webs, or any kind of debris blocking the view of the photo eyes with each other can cause your door to malfunction. If you press and hold down your wall button until the door closes all the way, and the door stays closed, then it’s likely the photo eyes need to be cleared, realigned, or repaired. For alignment or repair, call us today!

MY OPERATOR SEEMS TO BE STRUGGLING TO LIFT THE DOOR, WHAT COULD THAT BE?
Garage doors are very heavy – think of them as a wall on your house… that moves. The operators lift the door, but in order to keep them from being as big as a steam-shovel, springs under tension are added to take the full load off the operator. These springs (located at the top of the door in the closed position) should appear visibly broken if this is the case. Take care if you’re a DIY-er… Torsion springs are under incredible tension, and can cause serious injury or even death if not handled properly. Better yet, call the professionals @ Consolidated Doors! We can replace all standard springs, or convert your door to standard springs if they were installed with other kits (such as EZ-Set). Call us today for an estimate, or to schedule a service call!

HOW DO I PROGRAM MY REMOTES OR KEYPAD?
Conveniently, a garage door remote allows you to open or close the door without having to get out of your car. You may need to know how to program your garage door remote if you change it, it breaks, or if it's ever lost or stolen.
How Does the Garage Door Remote Work?
In an older garage door remote, you will find small code switches that turn on or off. The same set of code switches is present in the garage door opener controlling the door. Newer remotes use a rolling code technology. This type of garage door remote functions by changing the code each time the remote is pressed. A radio frequency allows the remote to send a signal to the opener to go up or down.
Garage Door Remote Frequencies
Radio frequencies are measured in megahertz (MHz). The most common garage door remote frequencies are 300 MHz, 310 MHz, 315 MHz, 318 MHz, or 390 MHz. The frequency for a garage door remote or motor is usually printed on them.
Step 1 - Choose a Remote
Match your garage door remote to your garage door opener by using the same manufacturer. The following are some of the companies that sell garage door remotes: Liftmaster, Genie, Allstar, Linear, and Stanley.
Step 2 - Locate the Learn Button
Programming your garage door remote and clearing the current garage door remotes from the opener varies slightly according to the model of your system.
All openers have a learn button. To find the learn button you may have to remove the light cover on the opener.
Step 3 - Program the Remote
To program a new remote into the system, hold the learn button until the indicator light blinks on the opener. While the indicator light is blinking, press the button on your remote. Test the new garage door remote by pressing once to see if the door moves.
Still having trouble? Call us today, and we’ll be happy to walk you through it!

WHEN I USE MY REMOTES, NOTHING HAPPENS… WHAT NOW?
Most operators come with a “lockout” function, which is located on the Wall Control Unit inside your garage. Pressing the button should unlock the operator, allowing signals to be received by your programmed remotes.

IS THERE ANYTHING I NEED TO DO TO PREPARE FOR MY SERVICE / INSTALLATION VISIT?
Absolutely! Having the area clear around your installation or service site will help us more quickly and efficiently complete our work, and save you money!

THERE IS MOISTURE / SIGNS OF WEATHER INFILTRATION UNDER MY DOOR, WHAT DO I DO?
Call Consolidated Doors! Whether your door just needs new weatherstripping (astragal), or a more complicated door issue, our bonded and insure technicians can assess your problem, and often correct it the same day! Call us TODAY!


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